FREQUENTLY ASKED QUESTIONS
Shopping at Avenue Chic is easy:
- Use the Rings, Earrings, Necklaces, Sets, or Bracelet links. Or you can also use the “Shop By” option to select by Price, Color or by Designer.
- Once you have found an item, select your size, color and click on the 'ADD TO SHOPPING BAG' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
- Click on 'PROCEED TO CHCKOUT' to complete your order. Or Choose “Continue Shopping” if you would like to add more items.
- Track your orders and review past purchases
- Add sold out items and products you love to your Wish List
- Preview our new collections
- Securely save your address and card details so you can shop even quicker next time
- Click on My Account link at the top right of the page.
- Please complete all fields marked with * accurately
- Click “SAVE”.
- Congratulations! You now have an account and are ready to start shopping!
- In UAE and KSA we accept cash on delivery as well as Visa ,master card , whereas we only accept Visa, MasterCard in all other countries.. All payments are processed through a secure checkout system provided by PayFort.
- Please note that when paying in cash on delivery , customer will be charged With 20.00 AED per transaction. This applies in KSA only as UAE is Free Delivery. while paying by credit card, will be free of extra charges.
- To change the currency, select the country link at the top of the screen and the amount will appear in your selected country’s currency.
- Currently we’re accepting AED and USD.
- If not AED or USD, on checkout the system will convert your local currency to USDs within current market exchange rate.
All your purchases are insured against theft and accidental damage whilst in transit from Avenue Chic to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.
Most countries are shipped on a DDP (Delivery Duty Paid) basis such as GCC countries, which means that all relevant import taxes and duties are included in the final purchase price.
Whereas when a DDU (Delivery Duty Unpaid) destination is selected such as Iran, Iraq, Levant and North African countries, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.
We would try to accommodate your changes to the best of our ability if you contact our Customer Service Department by phone and within the first 12 hours which should be within office working hours 9am-6pm Dubai timing Sun-Thursday.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
Once your order has been dispatched, you will receive an email informing you that your order is about to be delivered. The email will contain your shipping information with air waybill number to track your package if such service is available
Because we want every piece we sell to only be first touched by its final owner, straight from the designer’s hands, we unfortunately do not accept any returns or Exchanges after delivering goods to customers.
Only case we accept exchange, if the item received at delivery is damaged or totally different pieces than what you ordered. Then, You need contact us with 24hrs from the time you receive it (which should be within office working hours 9am-6pm Dubai timing (Sun-Thursday)), and we will arrange for collection and replacement.
We are unable to offer cash back or Credit Card refunds. However we offer free exchanges. This means, we cover the return shipping fees and we will send you the correct piece once again.
Avenue Chic offers seasonal sales throughout the year. Register for email updates to be notified when our sale starts, and when we offer further reductions.
Stay tuned. Coming soon.
Keep gold-plated jewelry away from hard surfaces. Bumps and scratches will cause the gold layer to wear away faster. Store your gold-plated jewelry in a velvet lined jewelry box, or wrap it in a soft material that will prevent scratches. Lightly wipe your gold-plated jewelry with a damp cotton cloth. This will help to eliminate any dirt or dust from accumulating on the surface and wearing away the gold layer. Use a non-abrasive jewelry polishing cloth and gently rub the gold-plated jewelry to restore shine. The gold-plated jewelry you wear must not be sprayed with perfume or any other sprays. Perform this task before putting on the jewelry so that the chemicals contained in the perfume or spray would not contaminate the metal of the jewelry. Sweat can cause this problem too, therefore it is necessary to remove such jewelry items when swimming or exercising. You can also take the gold-plated jewelry to a local jeweler where they can replace the gold layer. This may be necessary if the gold-plating has already started to wear off.
Just like a diamond, a cubic zirconia can be cleaned with warm water and mild soap. Use a soft, cosmetic applicator to reach crevices. However, if you wish, you can use a trusted jewelry cleaner to remove any dirt and dust from your zirconium.
Clean rhodium plated silver with warm water and a mild liquid soap (like ivory dishwashing soap). Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water.Never use any chemicals on your rhodium items. Never use toothpaste and never brush with a toothbrush. Don't use polishing cloths that are intended for use on uncoated silver or for gold jewelry. Don't place in an ultrasonic cleaner. Never use abrasives of any kind. Never use silver dips. Never use ammonia-based products. If you have an antique or heirloom, don't clean it without consulting an expert on your item.
Wipe your jewelry carefully with a soft cloth to keep it clean. The best way to clean in places that a polishing cloth will not reach to take a small bowl that will hold about a quart of water and line it with aluminum foil. Add hot water and a tablespoon of Tide washing powder (not liquid or with bleach) and stir. Place your jewelry in the solution for about 1 minute and rinse with clean water and air dry. If you have a build-up of dirt in hard to reach places, just put a little dish washing liquid in a bowl of water and soak overnight.
Clean your sterling silver jewelry with a soft 100% cotton (nub free) cloth or flannel cloth and gently rub off any excess makeup. Remember, silver is a very soft metal and you can scratch it if you aren't careful so don't rub it too briskly. Never use anything but a clean 100% cotton or a special sterling silver cleaning cloth or very soft bristle brush, like a baby’s tooth brush or a horsehair silver brush. Paper, polyester, and coarse fabrics often contain wood fibers or synthetics that can cause tiny scratches in the surface of your fine sterling silver jewelry. Dirt left over from previous cleanings can scratch the surface as well. Note: We recommend that you don’t use silver dips for removing oxidation from your silver jewelry as it will leave microscopic pits causing it to darken faster. Instead, focus on preventative care by storing your jewelry in a closed box or plastic bag, as silver will tarnish when exposed to air.
Vermeil simply means gold plating over sterling silver. You can clean gold vermeil by washing the jewelry in warm soapy water. Use lukewarm water (not hot as it can crack some stones) and a couple drops of non-film leaving dish soap (not antibacterial). Use a soft toothbrush to get into tight places. Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water.